OPERATIONS IMPROVEMENT STUDIES (INCLUDING SIMULATION MODELING)
In full-service acute care hospitals, the number of clinical and support departments is between two and three dozen. And, within each department there are many related but never the less separate services that must be supported by assigned space and storage. The department manager and the physicians and nurses develop “models” of these services with separate space and storage.
HSPG follows Lean Six Sigma to develop improvements to functional tasks and the space they use. By re-examining how functions are related, both within and between departments, HSPG helps users enhance effiency and quality.
CASE STUDY: Top Ten Children’s Hospital, Midwest City, US
ARE THE PLANS FORWARD THINKING ENOUGH?
HOW CAN HSPG PREDICT
DO THE PROJECTIONS FOR THE FUTURE AFFECT OUR PLANS?
Will the space program for the new children’s hospital be adequate for five or more years after it is opened? At what point in the volume and timing of the patients flowing from one department to another will there be bottlenecks? How many and how long will the bottlenecks occur?
HSPG was asked to prepare a simulation model showing how the projected capacities of the key departments - emergency, clinics, inpatient acute, critical care, surgery, imaging - would handle the projected patient volumes. It showed that wait times did not occur in a high majority of days and that there was sufficient opportunity to make schedule changes to eliminate them if volume were to increase.
The proportion of arriving patients compared to the total and to the probable changes in scheduling arrivals and departures did not indicate that the capacities of any of the simulated departments would result in a diminishment of the operating objectives.
RELATED CLIENT LIST
Ann & Robert H. Lurie Children’s Hospital of Chicago (formerly Children’s Memorial Hospital)
Fantus Health Center, Cook County Hospital